Shopping FAQ

What forms of payment do you accept?

We accept Visa, Master Card, American Express, and Discover Card.

Can I remove items from my shopping cart or do I just start over?

You can remove items from your shopping cart at any time. To view your shopping cart, click on the link at the top or bottom of the page. Check the boxes next to the items you wish to remove, then click “recalculate.” To clear the entire cart, click the “clear” button.

Can you store my personal information so I don't have to continue completing my information when placing an order?

Yes, register online and we can store your billing and shipping information on our secure server to save you time during checkout. To get started, click “Login” at the top of the page, sign in when prompted to do so, and access your contact, billing and shipping information.

Will I get a receipt with my order?

Please print your order confirmation as your receipt. A packing slip will be included with your order.

How will my order be delivered and when will I receive my order?

All orders are shipped via Fedex. If you elect standard delivery, your order will arrive in approximately 3-5 days. Express delivery options will be delivered quicker. If you need something delivered overnight, please contact us by phone. All overnight orders must be placed by noon Mountain Standard Time.

My order hasn't arrived. How do I track my order?

When your order is shipped, you’ll receive an e-mail with your tracking number.

Can you ship to an international address?

Yes, we generally ship USPS to Mexico and Canada and Fedex to the rest of the world. Please visit our Shipping Policy page for full details.

How do I change or cancel an order?

If for any reason you would like to cancel or change your order, please call. We will do everything that we can to accommodate your requests.

What is the your online privacy and security policy?

We will NOT share your information with anyone outside Identity. To read our complete privacy policy, click here.

Do you use cookies?

Yes, we use cookies to improve your shopping experience. A cookie is a small data file that web sites often store on your computer’s hard drive when you visit their sites. Cookies enable us to keep track of your order as you shop on our site. We use cookies but do not store personally identifiable information in your cookie. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

Why didn't I receive an e-mail confirmation?

An incorrect e-mail address may have been entered. Please call with your order confirmation number and we will confirm that your order has been placed.

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