Shopping FAQ

Shopping FAQ

We accept Visa, Master Card, American Express, and Discover Card.

You can remove items from your shopping cart at any time. To view your shopping cart, click on the link at the top or bottom of the page. Check the boxes next to the items you wish to remove, then click “recalculate.” To clear the entire cart, click the “clear” button.

Yes, register online and we can store your billing and shipping information on our secure server to save you time during checkout. To get started, click “Login” at the top of the page, sign in when prompted to do so, and access your contact, billing and shipping information.

Please print your order confirmation as your receipt. A packing slip will be included with your order.

All orders are shipped via Fedex. If you elect standard delivery, your order will arrive in approximately 3-5 days. Express delivery options will be delivered quicker. If you need something delivered overnight, please contact us by phone. All overnight orders must be placed by noon Mountain Standard Time.

When your order is shipped, you’ll receive an e-mail with your tracking number.

Yes, we generally ship USPS to Mexico and Canada and Fedex to the rest of the world. Please visit our Shipping Policy page for full details.

If for any reason you would like to cancel or change your order, please call. We will do everything that we can to accommodate your requests.

We will NOT share your information with anyone outside Identity. To read our complete privacy policy, click here.

Yes, we use cookies to improve your shopping experience. A cookie is a small data file that web sites often store on your computer’s hard drive when you visit their sites. Cookies enable us to keep track of your order as you shop on our site. We use cookies but do not store personally identifiable information in your cookie. You can refuse cookies by turning them off in your browser. If you turn off cookies, though, we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognize you as a registered user, which allows you to access your account information.

An incorrect e-mail address may have been entered. Please call with your order confirmation number and we will confirm that your order has been placed.

To all customers

We have spent over 9 years now working hard on ways to control costs and not have to increase pricing on our paint products and in many cases we were considering it, but luckily never had to. But unfortunately, just like the entire coatings and other industries we are running out of ways and running way low on everything to make our safe and natural products. A swell, all of our raw material costs have been going up and up since January of 2021, we have seen increase of 30 to 100 percent and no end in sight. As well when you order the raw materials you are getting long lead times as everything seems to be on back order or out of stock now. We do have more raw materials on order, but again our suppliers are either out of stock or have very limited on hand stock and everything seems to be on back order.
All of this has also pushed us to the point we have no other alternatives than to increase the prices or close our doors.
With all this said, we have also been hit with high demands on our products which have depleted our entire stock. So there could be slight delays from time to time until all this clears up and gets back to normal. We wish we had better news, but everyone is having the same issues right now and many were increasing their prices months ago. We have waited as long as possible. Please note that we may have to increase the prices even more if this all continues. But if an order is placed, your order pricing will be honored which is more than I can say about our raw materials suppliers have been.
Last, any orders placed during a waiting period for the raw materials, will be filled in the order they were submitted/received. We will also let everyone who has ordered any product know if there is any status changes as well as when we will be able to go into production.

The entire staff of Go Green World Products LLC

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