Shipping Policy

All in-stock orders are shipped the next business day after they are ordered. If a product is out-of-stock you’ll get an email informing you of the expected ship date.

Same-Day Shipping

Same-day shipping is only available if you request UPS Overnight, 2 Day and 3 Day service. Orders received before noon (Mountain Standard Time) will be processed with no additional charges.

Carriers

We ship via UPS and USPS. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. We are not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

Non-Continental USA Addresses: Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam and the U.S. Virgin Islands addresses, using UPS Air (Next Day or 2nd Day) and USPS flat rate boxes. APO addresses must use USPS for delivery.

Shipping Damage & Discrepancies

Please unpack your order and report any shortage or damage immediately. We cannot be responsible for damaged shipments not reported within 15 business days of delivery. If a package arrives damaged, note the damage and call us immediately. If the driver is still present, ask that the damage be noted. This will expedite shipping claims. Do not discard product or packaging. The carrier may wish to inspect the package before paying a claim. Identity is not responsible for any delay caused by the shipping company. We will help replace products in a timely manner.

International Shipping Guidelines

We are happy to ship anywhere in the world. Delivery time is normally 10-14 business days and may take up to 4 weeks. Please call or e-mail us if you have any questions.

Carriers

International orders will be shipped via UPS Global. Customers in Mexico and Canada may also choose USPS. If you would like a different service, please contact us and we will quote you a price for the service.

Customs – Tarriffs, Taxes, Duties, Fees

WE ARE NOT RESPONSIBLE FOR ANY DUTIES, TAXES, OR OTHER FEES THAT MAY BE IMPOSED BY CUSTOMS WHEN YOUR PACKAGE REACHES YOUR COUNTRY. We are unable to provide you with information about duties, taxes or other fees that may originate in your country. By placing an order, you agree to accept any and all charges that may be in addition to regular shipping costs. If you choose to not pay for these fees, then you abandon your package and are not entitled to any refund. Once the package leaves the United States, the package is your responsibility to either claim or abandon.

For our mutual protection, all packages are insured for the exact value of your order. We will NOT tell a shipping company that the value of the package is less than it actually is, or state “NO COMMERCIAL VALUE”. Please do not request us to ship or mark them any other way.

Check with your local authorities

Some of our products may be restricted for import and possession in your country. It is your responsibility to ensure that the product you are ordering is legal to possess. Although we may not be restricted by United States law to export an item, it may still be unlawful for you to import and/or possess these items.

As the buyer you become the importer of record and it is your responsibility to ensure that you are abiding by all local and international laws pertaining to importing and possessing anything you order. No refunds will be given for packages confiscated by customs outside the United States.

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