Refund Policy

Refund Policy

Thank you for shopping at The Go Green Store by Go Green World Products, LLC.

If you are not entirely satisfied with your purchase, we’re here to help.

Returns:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. This excludes paints that have been tinted or color matched. See product warranty for paints.

Refunds:

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment) or by check at our discretion. You will receive the credit within a certain amount of days, depending on your card issuer’s policies or by check being mailed out within 15 days via USPS.

(in some cases we may cover the return shipping cost or the cost of providing replacement product.) There should also be something here about depending on the product, a return shipment may be covered if the product is under warranty.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

(in some cases we may cover the return shipping cost or the cost of providing replacement product.) There should also be something here about depending on the product, a return shipment may be covered if the product is under warranty.

Order Cancellation:

You can cancel any order prior to it going into process. Once placed in process, the only part of the order that can be canceled is any product that has not been colored yet, or specially orders if they have not gone into the manufacturing process. A full or partial refund will be mailed to you via a business refund check. If product has been manufactured or colored already, there will be no refund on those items. You will be notified of the status and if the cancellation is still desired, the refund will only be on those products that have not been colored or completed manufacturing. Shipping will be refund as you have not used that. If only part of the order is canceled and the portion of the product manufactured or colored is to be shipped; we will refund the remaining amount of funds not used.

To all customers

We have spent over 9 years now working hard on ways to control costs and not have to increase pricing on our paint products and in many cases we were considering it, but luckily never had to. But unfortunately, just like the entire coatings and other industries we are running out of ways and running way low on everything to make our safe and natural products. A swell, all of our raw material costs have been going up and up since January of 2021, we have seen increase of 30 to 100 percent and no end in sight. As well when you order the raw materials you are getting long lead times as everything seems to be on back order or out of stock now. We do have more raw materials on order, but again our suppliers are either out of stock or have very limited on hand stock and everything seems to be on back order.
All of this has also pushed us to the point we have no other alternatives than to increase the prices or close our doors.
With all this said, we have also been hit with high demands on our products which have depleted our entire stock. So there could be slight delays from time to time until all this clears up and gets back to normal. We wish we had better news, but everyone is having the same issues right now and many were increasing their prices months ago. We have waited as long as possible. Please note that we may have to increase the prices even more if this all continues. But if an order is placed, your order pricing will be honored which is more than I can say about our raw materials suppliers have been.
Last, any orders placed during a waiting period for the raw materials, will be filled in the order they were submitted/received. We will also let everyone who has ordered any product know if there is any status changes as well as when we will be able to go into production.

Sincerely
The entire staff of Go Green World Products LLC

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